Rugiet Ready comes in the form of a sublingual troche, a dose designed to melt under your tongue at body temperature. During summer months, ambient temperatures sometimes exceed 95°F, which can cause the medication to melt slightly during transit.
In warmer months, we take precautions against this by shipping the medication with ice packs and in a thermal sleeve - but still - in inclement weather, it is possible your medication may arrive melted.
If your Rugiet Ready arrived melted, do not open it. Place it in the refrigerator. The medicine is good to use once it has solidified in its blister package.
If this does not work or you have any questions, our concierge Customer Care team will be happy to assist you during our business hours: 8:30am-5:30pm CT Mon-Fri
For the fastest response time, chat with us by logging into your secure Member's Portal.
You can email us at customercare@rugiet.com, or reach us by phone at (855) 581-9620.