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Check that you are entering the correct email and password.
Reset your password by selecting Forgot Password, and following the steps listed.
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If these suggestions do not work, for the fastest response time, you can chat with us 8:30am-5:30pm CT Mon-Fri by logging into your secure Member's Portal here.
You can email us at customercare@rugiet.com, or reach us by phone at (855) 581-9620.