To access your account, please visit the Member’s Portal and ensure you’re using the correct email and password. If needed, you can reset your password by selecting “Forgot Password” on the login page. Just enter the email address associated with your account, and a reset link will be sent to your inbox.
If you don’t see the reset email, we recommend checking your spam or junk folder — sometimes messages are flagged due to email settings or the nature of the product. (Also note: the link can only be clicked once. Additional clicks will not work.)
If you're having trouble logging in or moving past the questions in the medical intake form, here are a few helpful tips:
- Clear your browser’s cache and cookies
- Try logging in using a different browser or device
- Use an updated browser, such as Google Chrome, Firefox, or Safari
For additional support, our team is available to assist you Monday through Friday from 8:30 AM to 5:30 PM CT, and Saturday from 11:00 AM to 4:00 PM CT. You can reach us by phone at 855.581.9620 or email at customercare@rugiet.com.